Refused orders

Sometimes a valid order attempt is refused by Adyen, our credit card processing company. This happens especially to our US-based clients. The bank that issued the card is trying to protect the customer (you) by blocking the card when it is used overseas. Contacting your bank and asking for payment authorisation usually helps. Alternatively, you can try using a different credit card.

If the order is still being refused, we suggest making a direct bank transfer. Email us your order details, and we will issue a pro forma invoice with all our bank details. Bank transfer can take a few days, so please allow for the processing time.

Other possible reasons for refused orders are:
— Expiry date and credit card number do not match
— There is not enough credit available
— The credit card is blocked
— Too many transactions