An incomplete order receives a status ‘Waiting for Payment’. In this case, the client will need to attempt another order with a credit card, or transfer the funds by a bank transfer. In either case, no money will be charged automatically, so if client takes no action, such order will...
Sometimes a valid order attempt is refused by Adyen, our credit card processing company. This happens especially to our US-based clients. The bank that issued the card is trying to protect the customer (you) by blocking the card when it is used overseas.
We issue PDF invoices for all orders. Copies of the invoices are stored in your account, and you can print them at any time. If you require a paper invoice from us, let us know. If you require the invoice in a different language, you can change the settings in...
Because of security limits, we can only process online orders for a maximum of €3,499.99. If you need to order products for more than €3,499.99, you can either split up the order into smaller ones, or request an invoice and pay by direct bank transfer.
The easiest and fastest way to pay is by credit card. We accept Visa, MasterCard, American Express, Diners Club, Visa Electron. We also accept a number of country specific payment methods such as iDeal, MisterCash and SofortBanking.