refused order


A refused order occurs when a credit card transaction is refused or blocked for security reasons by the bank which issued the card, or there is not enough credit available.

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Additional security procedures during credit card processing
Some credit card companies have started requesting extra security information when processing payments. This is for the protection of their customers and has nothing to do with our website. Visa and MasterCard in particular have developed authentication procedures to improve online transaction security.
Refused orders
Sometimes a valid order attempt is refused by Adyen, our credit card processing company. This happens especially to our US-based clients. The bank that issued the card is trying to protect the customer (you) by blocking the card when it is used overseas.