An incomplete order receives a status ‘Waiting for Payment’. In this case, the client will need to attempt another order with a credit card, or transfer the funds by a bank transfer. In either case, no money will be charged automatically, so if client takes no action, such order will...
Yes, you can change the billing details at any time. Log in to your Account, and go to My Webfonts. Click on the tab Users, and enter the email address of the new user. The new user must have a TPTQ Arabic account with this email address.
When reaching the limit of free 500MB per month, you will receive an invoice at the end of the month for the bandwidth that go over the free limit. There is currently no way to pre-pay the bandwidth, you receive an invoice after exceeding the limit.
If you'd like to cancel the monthly webfonts subscription, simply log in to your account, go to My Webfonts, and either Disable, or Delete the active project. Alternatively, you can keep it Active, setting the Monthly Budget to 0 Euro (in Stats).
If you have defined a font stack, the next typeface in the stack will be displayed.
Sometimes a valid order attempt is refused by Adyen, our credit card processing company. This happens especially to our US-based clients. The bank that issued the card is trying to protect the customer (you) by blocking the card when it is used overseas.
TPTQ Arabic makes use of SSL technology (Secure Socket Layer) to protect your personal information during the payment process. SSL uses 128-bit Open-PGP encryption to make absolutely sure that your information is protected both during and after your transaction.
TPTQ Arabic uses Adyen for payment processing. Although the order is prepared on our website, the payment takes place on the Adyen website, which is secure. To make sure all your data is absolutely secure, we only store a special token, not an actual card information.
We issue PDF invoices for all orders. Copies of the invoices are stored in your account, and you can print them at any time. If you require a paper invoice from us, let us know. If you require the invoice in a different language, you can change the settings in...
Because of security limits, we can only process online orders for a maximum of €3,499.99. If you need to order products for more than €3,499.99, you can either split up the order into smaller ones, or request an invoice and pay by direct bank transfer.
The easiest and fastest way to pay is by credit card. We accept Visa, MasterCard, American Express, Diners Club, Visa Electron. We also accept a number of country specific payment methods such as iDeal, MisterCash and SofortBanking.