An incomplete order receives a status ‘Waiting for Payment’. In this case, the client will need to attempt another order with a credit card, or transfer the funds by a bank transfer. In either case, no money will be charged automatically, so if client takes no action, such order will...
When reaching the limit of free 500MB per month, you will receive an invoice at the end of the month for the bandwidth that go over the free limit. There is currently no way to pre-pay the bandwidth, you receive an invoice after exceeding the limit.
As a company registered in the Netherlands, TPTQ Arabic is obliged to issue all its invoices in Euro. For the convenience of US clients, we indicate on the invoice also an estimate of the amount in US dollars. For this estimation we use Universal Currency Converter.
If you'd like to cancel the monthly webfonts subscription, simply log in to your account, go to My Webfonts, and either Disable, or Delete the active project. Alternatively, you can keep it Active, setting the Monthly Budget to 0 Euro (in Stats).
Some credit card companies have started requesting extra security information when processing payments. This is for the protection of their customers and has nothing to do with our website. Visa and MasterCard in particular have developed authentication procedures to improve online transaction security.
Sometimes a valid order attempt is refused by Adyen, our credit card processing company. This happens especially to our US-based clients. The bank that issued the card is trying to protect the customer (you) by blocking the card when it is used overseas.
TPTQ Arabic uses Adyen for payment processing. Although the order is prepared on our website, the payment takes place on the Adyen website, which is secure. To make sure all your data is absolutely secure, we only store a special token, not an actual card information.
Because of security limits, we can only process online orders for a maximum of €3,499.99. If you need to order products for more than €3,499.99, you can either split up the order into smaller ones, or request an invoice and pay by direct bank transfer.
The easiest and fastest way to pay is by credit card. We accept Visa, MasterCard, American Express, Diners Club, Visa Electron. We also accept a number of country specific payment methods such as iDeal, MisterCash and SofortBanking.
Choose a typeface you would like to purchase and click on the blue Buying options button on its page. You will be offered the option to select individual typefaces or complete packages, and in some cases a choice of Pro or Std fonts.