In a few rare cases packages are returned because the postal service has been unable to deliver the package. If the shipping address provided by you at the time of the order was incorrect and the package was returned to us, we will ship it again, but a second shipping...
The postal service is more reliable than it may at first seem. In more than ten years of operation, TPTQ Arabic has had very few lost packages. If your order is important, please plan sufficient delivery time. The pre-holiday season is particularly hectic for the post, and many packages are delayed.
Only packages shipped with UPS are trackable. Log in to your account and go to My Orders, where you can track the parcel.
TPTQ Arabic works with two shipping partners: Dutch Postal Service (operated by TNT), and UPS. Dutch post is generally cheaper, but has longer shipping times and does not provide live parcel tracking. UPS offers several shipping options, all of which offer tracking and insurance.